Terms & Conditions

The greater of either dimensional or actual gross weight will be considered as the chargeable weight.

Sender & Receiver details should be correctly provided through www.eurolankaexpress.com or www.eurolankaexpress.fr

Rates are subject to change without prior notice & will be updated on the web.

Collection of Parcels

Pickup will be done within 48 hrs. during working days with in Paris areas and within 2-3 working days in other areas. Advance payment is required at the time of parcel collection. The identification number given by us should be mentioned on the parcel.

Sender will receive the parcel identification number through a SMS & Email.

Conditions of Accepting Documents & Parcels

Item list with the value of each item in EUR should be Inserted into the box.

Avoid sending valuables such as money & passports.

Items should be personal use only.

Sending of medicines is strictly prohibited. We are not responsible for any inconvenience caused by sending medication.

We do not accept fragile items unless they are properly packed in original factory sealed cartons or containers with protective lining designed to courier such items domestically and internationally.

Items sent by you will be repackaged in a box provided by us. Payment should be made for the full weight of the entire package, including the weight of the box.

We will not recalculate your items. The list of items sent by you will be forwarded to Customs clearance and delivery partners.

Goods that you send for a business, resale, or in excess of the quantity that Destination Customs has restricted / prohibited from importing may be subject to customs levy or destruction of prohibited items.

You must check the country specific regulations with the Destination Customs authorities to obtain necessary preapprovals

Should not be exceeded the approved quantities.

The 10 days period from France to your home in SriLanka may vary due to an air traffic error, an emergency customs detention, incorrect addresses or telephone numbers or the omission of notices from delivery companies.

We will not responsible for the deterioration of your foods and loss of valuables due that delays occurred from above reasons.

We do not ship the following items:  Alcoholic beverages , Animal skins (non-domesticated), Articles of exceptional value (e.g. works of art, antiques, precious stones, gold and silver) , Dangerous goods/hazardous materials, Firearms, Furs, Ivory and ivory products, Live animals, Money and negotiable items, Perishable goods, Plants, Pornographic materials, Seeds, Stamps of unusual value, Stand Alone Lithium Batteries, Tobacco and tobacco products, Unaccompanied baggage.

Srilanka has some additional items that are either prohibited or have restrictions for shipment. It is the shipper’s responsibility to comply with current government regulations or laws applicable in SriLanka. Shippers and Consignees are also advised to refer to each country’s Import Prohibited Articles list before handover the parcel.

We reserves the right to refuse or suspend transportation of any package which does not provide detailed contact information for shipper and receiver and of goods that, in our opinion, are not practicable for transportation or are not adequately described, classified or packed and labeled in a manner suitable for transportation and accompanied by necessary documentation.

We will not transport any goods that endanger the safety of our employees, agents and subcontractors or the means of transportation or, that in our opinion, soil, taint or otherwise damage other goods or equipment or that are economically or operationally impractical to transport.

Not all commodities can be shipped to SriLanka.

All additional payments including customs duties & taxes for restricted items in addition to freight charges are payable by the Sender in France at the time of handing over the parcel.

We are only obligated to reimburse you the freight charges incurred in the event of an emergency before it reach your destination.

Retention, parts or complete destruction may occur after the parcel is inspected by SL Customs at the destination and all losses incurred therein shall be borne by you as the sender of the parcel.

When a parcel is rejected by the Customs, if you want to bring it back to France, you have to bear all the expenses and if not, they will destroy the parcel.

Therefore, if you want, you can insure the goods and get the loss in case of an emergency from the insurance company.

Air Cargo – Regular shipment every week. Transit 10-12 days from the departure. Parcels are delivering to your home in SriLanka free of charge. Sending valuables are possible with additional cost.

NOTICE CONCERNING AGENTS’ LIMITATION OF LIABILITY

Company shall not be responsible for any parcels destroyed by any authority at the point of origin or destination. It shall not be responsible for custom duties, penalties, or demurrage charges that would be levied by any authority and such charges would borne by the consignee. Any Seafood items, Dangerous goods, prohibited and all illegal items in the parcel would be destroyed at any point and company shall not be held responsible for them. Company shall not responsible for damages due improper packing done by customer and non-deliveries due to incorrect contact information or not answering contacts at delivery.

Euro Lanka Express liability in any event is limited to the amount paid by the sender for parcel delivery. Parcel could be insured by the shipper at the point of origin. For insurance purpose each items should be declared and in no event shall the liability of Euro Lanka Express, exceed the amount paid for delivery.

Sending valuables are prohibited. Delivery time may change time to time. Subject to the local transportation, flights & vessel schedules.

I authorize Euro Lanka agent in Sri Lanka to involve customs clearance & collect packages on behalf of the receiver. If custom or any authorized department requested or hold the package, original receiver is liable to visit relevant authorities and personally collect the package after inspection.

Receiver NIC no must be mentioned on the application & will only use for the custom clearance if required.

DO NOT ACCEPT PARCEL IF SEAL IS BROKEN OR PACKAGE IS DAMAGED. TAKE A PICTURE AND RETURN IT SAME TIME. IF YOU ACCEPTED WITH DAMAGES, WE DO NOT ACCEPT YOUR COMPLAIN AND NO CLAIM WILL BE GRANTED

முத்திரை உடைந்திருந்தாலோ அல்லது பெட்டி சேதமடைந்தாலோ ஏற்றுக்கொள்ள வேண்டாம். ஒரு படத்தை எடுத்து அதே நேரத்தில் திருப்பி அனுப்பவும். நீங்கள் சேதத்துடன் ஏற்றுக்கொண்டால், உங்கள் புகாரை நாங்கள் ஏற்க மாட்டோம் மற்றும் எந்த உரிமைகோரலும் வழங்கப்படாது.

පාර්සලය විවෘතව හෝ හානීවී තිබුනහොත් භාර ගැනීමෙන් වලකින්න. රැගෙන එන්නාට එම මොහොතේම නැවත භාරදෙන්න. හානිවූ පාර්සල් භාරගැනීමෙන් පසු අපගේ කිසිදු වගකීමක් නොමැති අතර අලාභ ඉල්ලීමක් සිදුකල නොහැක.

Terms & Conditions may change time to time.

 I/WE AGREE THAT THE CARRIERS/AGENTS STANDARD TERMS AND CONDITIONS APPLY TO THIS SHIPMENT AND LIMIT THE CARRIERS/AGENTS LIABILITY.